Privacy Policy

1. Introduction

HexCode Manufacturing (“we,” “us,” or “our”), based in Toronto, Ontario, Canada, is committed to protecting your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy describes how we collect, use, and safeguard your information when you use our website or services.

2. Information We Collect

We may collect the following types of information:

• Contact information — name, email, phone number, and address submitted via inquiry forms or order requests.
• Project details — files, designs, and specifications you share when requesting a quote or placing an order.
• Usage data — IP address, browser type, and pages visited, collected automatically via cookies and analytics.
• Payment information — processed securely by third-party processors; we do not store full payment card numbers.

3. How We Use Your Information

We use collected information to process and fulfil orders, communicate about projects and delivery, improve our website and services, send optional promotional communications (which you may opt out of at any time), and comply with legal obligations.

4. Cookies

Our website uses cookies to enhance your experience and analyse traffic. You may disable cookies in your browser settings, though some features may not function correctly as a result.

5. Sharing Your Information

We do not sell your personal information. We may share it with trusted service providers who assist us in operating our business, all bound by confidentiality obligations. We may also disclose information where required by law.

6. Data Retention

We retain personal information as long as necessary to fulfil the purposes described here, or as required by law. Order and project records are typically retained for seven years for business and tax purposes.

7. Your Rights

Under PIPEDA, you have the right to access, correct, or request deletion of your personal information. Submit requests to the contact below and we will respond within 30 days.

8. Security

We apply reasonable administrative, technical, and physical safeguards to protect your information. No method of internet transmission is entirely secure, however.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted here with a revised effective date. Continued use of our website after changes constitutes acceptance.